Job Title: HR Specialist II

Location: Washington, DC

Clearance Level: None

Hours: Monday – Friday 8:15 – 3:15 (Core Hours) (Full Time)

 

• System setup, configuration, and migration.

• Lead and support the project-wide training efforts.

• Design and provide training to users using remote technologies and in person as needed.

• Establish and maintain system routing rules.

• Create and maintain system process workflow, policies, and procedures.

• Identify and manage system roles, responsibilities and controls.

• Monitor and manage the successful completion of the daily interfaces and file transfers.

• Ensure a high level of system availability.

• Configure tests and implements system releases updates documentation as needed.

• Maintain system tables.

• Write, maintain and support a variety of reports and queries.

• Oversee the design, organization, and use of the shared reporting library.

• Maintain strict confidentiality of system and associated records and tests regularly.

• Perform regular system monitoring and maintenance activities

• Responds to and tracks user requests for assistance (help desk tickets, phone, email).

• Troubleshoots researches and resolves system issues.  Escalates when necessary.

• Participate in regular status meetings with the vendor.

• Participate in User Group conferences and meetings as required.

• Perform regularly scheduled maintenance activities.

• Manage the Change Control Governance process for the system.

• Monitor performance of system users identifies problems and discrepancies.

• Create and maintain systems training materials and aids.

• Clearly communicates with internal and external customers.

 

Required:

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• GED plus 12+ years equivalent professional related experience or Bachelor’s Degree and

  • 8 years of Customer Service Support experience.

  • Human Resources experience (3+ years in operations or systems maintenance)

  • Technical lead or project management experience (3+ years)

  • Working knowledge of MS Office (MS Excel, MS Word, MS PowerPoint).

  • Must have strong organizational skills and be very detail oriented.

  • Possesses strong problem solving and analytical skills.

  • Skills in using telephone effectively and exhibiting a pleasant, service-oriented manner.

  • Comfortable with technology and willing to learn proprietary systems and processes

  • Comfortable working in a fast-paced environment; able to quickly change between tasks that require a high level of attention to detail and accuracy; while remaining organized and focused on highest priorities.

  • Strong written and verbal communication skills.

  • Reads, writes and speaks fluent English

  • Experience in conducting training using remote technologies.

 

Please submit your resume to Jobs@vesi1.com.