Job Title: HR Specialist II

Location: Washington, DC

Clearance Level: None

Hours: Monday – Friday 8:15 – 3:15 (Core Hours) (Full Time)


  • System setup, configuration, and migration.

  • Lead and support the project-wide training efforts.

  • Design and provide training to users using remote technologies and in person as needed.

  • Establish and maintain system routing rules.

  • Create and maintain system process workflow, policies, and procedures.

  • Identify and manage system roles, responsibilities and controls.

  • Monitor and manage the successful completion of the daily interfaces and file transfers.

  • Ensure a high level of system availability.

  • Configure tests and implements system releases updates documentation as needed.

  • Maintain system tables.

  • Write, maintain and support a variety of reports and queries.

  • Oversee the design, organization, and use of the shared reporting library.

  • Maintain strict confidentiality of system and associated records and tests regularly.

  • Perform regular system monitoring and maintenance activities

  • Responds to and tracks user requests for assistance (help desk tickets, phone, email).

  • Troubleshoots researches and resolves system issues.  Escalates when necessary.

  • Participate in regular status meetings with the vendor.

  • Participate in User Group conferences and meetings as required.

  • Perform regularly scheduled maintenance activities.

  • Manage the Change Control Governance process for the system.

  • Monitor performance of system users identifies problems and discrepancies.

  • Create and maintain systems training materials and aids.

  • Clearly communicates with internal and external customers.



  • GED plus 12+ years equivalent professional related experience or Bachelor’s Degree and

    • 8 years of Customer Service Support experience.

    • Human Resources experience (3+ years in operations or systems maintenance)

    • Technical lead or project management experience (3+ years)

    • Working knowledge of MS Office (MS Excel, MS Word, MS PowerPoint).

    • Must have strong organizational skills and be very detail oriented.

    • Possesses strong problem solving and analytical skills.

    • Skills in using telephone effectively and exhibiting a pleasant, service-oriented manner.

    • Comfortable with technology and willing to learn proprietary systems and processes

    • Comfortable working in a fast-paced environment; able to quickly change between tasks that require a high level of attention to detail and accuracy; while remaining organized and focused on highest priorities.

    • Strong written and verbal communication skills.

    • Reads, writes and speaks fluent English

    • Experience in conducting training using remote technologies.


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